CASHING IS ON THE FUTURE

RPA vs Outsourcing

Today, Robotic Processing Automation (RPA) is one of the most advanced technologies of the future of work. It is excellent for managing heavy and repetitive tasks based on rules, and integrates with existing systems, even with legacy applications, without the need for a drastic revision. A conservative estimate of the industry is that a RPA robot costs a third of a foreign employee and a ninth of an internal employee. RPA can also process many routine tasks faster and more accurately than most humans, allowing significant reductions in overall costs / FTE.

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We have found that the typical ROI for RPA is between 300-800% in 5 years, with an average recovery point reached in less than 18 months. The savings are not always loaded retroactively : in some cases of drastic optimization of the process, we have seen returns in just four months.

While BPO has helped many companies achieve savings in recent decades, there are several underlying flaws in the offshoring model. For example, it moves work to cheaper locations around the world, resulting in a work disconnected from internal processes (as explained in the previous blog). In addition to this potential inefficiency, there is a high dropout rate (offshoring functions traditionally have high growth and low wages), since the labor market abroad has become saturated over the years. So, although it may have started as a cheap solution for most companies, it tends to be non-economic due to the increase in operational tensions, competitive labor markets and high inflation rates.

Who is Losing Out?

When the costs of their resource solutions are greater, it is the customers and the employees who ultimately take the biggest loss. Although labor arbitration through offshoring can generate net savings, clients tend to suffer from lower quality or less responsive services. This is an inherent compensation for moving work hundreds of miles away. In addition, employees tend to have problems with lack of communication, which can decrease the quality of job satisfaction.

This is where a comparison between the existing outsourcing models and RPA is focused. Labor arbitration through RPA tends to generate even greater savings, but without most of the disadvantages listed above. In fact, RPA is increasingly recognized for the non-interchangeable opportunities it offers a company.

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Cashing in on the Non-Cashable Benefits

We like to represent the benefits of RPA according to the "Triple Win" model of Mary Lacity. Automation processes that consist of routine and manual tasks can benefit not only the company, but also employees and customers. The following are some examples of the common benefits we have seen among our clients:

Company

The economy of RPA means that you are guaranteed to get hours back to your business. The time spent doing repetitive tasks can now be reduced or dedicated to more valuable jobs.

The processes performed by robots are always more precise and faster than those made by humans. This provides a competitive advantage and an improved quantity and quality of production.

Employee

RPA takes the robot out of the human being, so employees can expect a more pleasant and useful job.

Employees learn new skills, such as robot management or assisted automation

Client.

Customer

Optimized workflows translate into faster response times and better quality of service for customers. We often see improved levels of RPA customer satisfaction

Customers also enjoy the consistency of service and availability 24 hours a day.

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Summary

High cash benefits are possible not only through the great return on investment of Labor of the future technologies as RPA, but also indirectly through uncollectible benefits. The benefits far exceed those observed in traditional outsourcing models and provide promising solutions for both the company and the client. These uncollectible benefits may be more difficult to quantify, but ultimately, they can have a significant business impact.

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