Changes in the Past and Future of Robotic Process Automation

Robotic processes Automation (RPA) is one of the most interesting developments in business process management (BPM) in recent history. Some industry experts believe that it can be even more transformative than cloud computing.

However, is this game changing technology so new? Any BPM practitioner with a sense of history knows that RPA has been around for a long, long time. For example, inbound call centers have been using interactive voice response systems (IVRS) for years. These systems employ robots to guide clients, accept the tone of the keys or voice-based responses and pass the instructions to the underlying application to complete a transaction. Similarly, optical character recognition (OCR) technology, also classified as software robots, has been used for some time to offer high automatic extraction efficiencies. In addition, since the advent of web-based solutions, the industry has always used Internet BOT (abbreviated form for robots) for the automatic publication of data. The software testing industry has used a similar type of automation for many years to publish data in applications to manage functional, integration, users and, more significantly, regression tests.

What is different from the latest wave of RPA is the maturity of both the technology and the business processes to which it applies. The RPA market is advancing rapidly, and the widespread adoption of robotic automation could radically reshape the BPM market. In my opinion, this transformation will be driven by the search for five results:

Cost reduction: software robots generally have at least one third of the price of an offshore FTE.

Efficiency: RPA can operate 24x7 without interruptions as long as the underlying applications are available.

Accuracy: Human FTEs make errors in data entry, while robots perform the same task in the same way as long as a judgment call is not required when processing transactions.

Improved audit and regulatory compliance: robots can provide detailed audit records that enable advanced business analysis and better compliance.

Easy change management: robots preserve the integrity of the application and data by leveraging the existing application's presentation layer and reusing application logic, existing databases and validation without deep understanding or reengineering.

In summary: RPA is not new. Undoubtedly, you and your organization have already been affected by robotic automation in one way or another. However, they say that there is nothing as powerful as an idea whose time has come. And the moment of transformation driven by RPA is now.

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