Automation Will Alter The Global Workforce

Introduction

So far, automation has had a bad reputation. In 2013, Oxford professors Carl Frey and Michael Osborne analyzed 702 occupations and declared that 69 million jobs would be lost in the United States, or 47% of the workforce. In 2017, CNBC reported that 65% of Americans believed that other industries would suffer due to automation, but that theirs would not be affected.

Although the automation error is completely flat (automation will only eliminate 9% of jobs in the US In 2018, but will also create 2% more in a new “automation economy”), automation demand will never It has been older. Customized experiences through applications that are updated frequently. They do business at all hours and feel increasingly comfortable with machines and robots. They trust that their personal data will be stored reliably and automatically, no matter where they travel.

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We believe that customer demand will offer a turning point for automation in 2018. Although the reluctance about the impact of the workforce will continue, the customer’s age requires a dramatic acceleration of the revolution.

By 2018, automation will go from being an important political issue to having a genuine and measurable impact on our daily lives.

The predictions of automation for 2018 of Forrester are available today, and we delve into the macro and microeconomic impact of automation in 2018 and the actions that leaders must take. In 2018, we predict that:

• A political reaction will briefly avoid automation and fail.

As people become increasingly involved with the automation of customer service, such as kiosks and robots, there will be doubts and, in some cases, resentment of the change. However, companies and political organizations will reexamine change management procedures and reorient public relations to navigate these waters. Automation will eventually come to an end because its social and economic benefit will overcome political resistance.

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• Automation of robotic processes (RPA) will reshape the workforce.

As companies become accustomed to automation, RPA will take on low-value repetitive tasks and routine work. In 2018, RPA-based digital workers (ie robots) will replace and / or increase 311,000 office and administrative positions and 260,000 sales and related jobs to provide a better customer experience. Spending on digital transformation will increasingly emphasize automation and operational models will be redesigned around it.

• Robots will relieve your burdens, if you kill them correctly again.

Automation will allow security professionals to move from reaction to intention, perform basic product tasks to a friendly robotic staff, and infrastructure and operations professionals will keep up with the workloads defined by the software. To manage this, all professionals are more in tune with code and development (the lingua franca of modern automation).

Those who do not risk being automated from their jobs.

In 2018, automation will permanently change the ways in which companies relate to customers. As the workforce evolves to take advantage of it, organizations obsessed with clients must ensure that they affect all interactions with clients. Ignoring automation as it transforms 2018 unnecessarily eliminates competitive advantage.

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