Automation Technologies, AI, And Robotics Are Critical CIO Targets

We just launched a new important report, the CIO Automation Guide, artificial intelligence and robotics. We discovered that, to stay ahead, CIOs, CTOs, CDOs and other executives who integrate cutting-edge technologies in the operations and business models of their companies should turn their attention to automation technologies, including smart machines, robots of automation of robotic processes (RPA), artificial intelligence and physical robotics.

Automation encompasses a diverse set of technologies that span the gamut from detection (collection and evaluation of data to determine when and why to act) to adapt (determine how to act, then sequence and execute tasks); True automation requires both types of activities.

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automation technologies Complete automation requires both the sense and the adaptation of the phases of the technology.

Automation continues to gain prominence as it transforms a wider range of business processes than ever before. It is changing jobs and how we do them, as we showed in our report The future of jobs 2027: working side by side with robots. It is modifying the operations that support the customer experience and helps us design, produce, distribute and support products and services in a much more effective way.

It is directly improving the experiences of customers, allowing companies to use solutions such as personalization, at scale, for the first time.

CIOs, CTOs, CDOs and other leaders who drive technological innovation must take into account the broad impact that automation technologies will have on their businesses. These include examples such as:

RPA improved by the AI. AI is just one dimension of automation, which also includes many sub-AI algorithms and tools. But increasingly, the AI infuses and drives many different automation technologies, or will do so in the near future. For example, as my colleague Craig Le Clair has shown, while RPA is creating great operational value today,

its future lies in the improvement of cognitive AI, a technological convergence that will solve many more business problems and will do so in a sophisticated manner. Fashion.

Infrastructure defined by software.

Automation begins in the depths of a company’s infrastructure; In fact, the modern infrastructure of the CIO now depends to a large extent on the software. Infrastructure as a code, including containers, has become the new foundation of modern business infrastructures.

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Marketing automation Automation is not just an infrastructure phenomenon or back-end processes. The automation of marketing is changing the very basis of how companies communicate with current and potential customers.

For example, the Persian marketing technology of the AI provider uses Big Data and AI to determine if specific words and phrases will resonate with prospective customers, performing large-scale, multi-faceted A / B testing to inform these decisions.

Computer vision. Automation will increasingly cross the physical-digital division. A battery manufacturer traditionally used human inspectors to determine if the batteries passed the quality assurance tests.

The company started with a 2D solution, but then migrated to a fully automated solution using 3D cameras and sophisticated software. By doing so, new levels of success were achieved: a detection of faults of almost 100% and the elimination of the false rejection rate from 8% to 10% of the 2D solution.

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Physical Robotics And physical robots are finally becoming true drivers of commercial value outside the automotive industry. Retailing and warehouse robotics, which Amazon highlighted with the acquisition of Kiva Systems in 2012, is changing the way companies deliver products through retailers and e-commerce. Companies like Fetch Robotics and Geek + are driving a new wave of business process reengineering, helping Amazon’s competitors reconfigure storage and logistics.

To capitalize on the automation revolution, CIOs must make critical investments.

By increasing the importance of automation as a discipline within the organization, CIOs can turn automation into a strategic competency and a source of differentiation of business models. To know how, we invite clients to read the full report, the Automation, Artificial Intelligence and Robotics Guide of CIO.

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