Artificial Intelligence And Robotic Process Automation

Money 20/20, the world’s largest conference aimed at the financial services industry, brought big announcements from heavy hitters at its 2016 event.

Bank of América’s head of digital banking, Michelle Moore, presented a play with the company’s name, a digital assistant directed by artificial intelligence, predictive analysis, and cognitive messages.

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The technology, which can be called the chatbot, to the 21 million users of the mobile applications of the Bank of America. Erica is scheduled to be released to the public in 2017.

Other companies, such as Thinking Capital, launched Lucy into the chatbot for Facebook Messenger that allows users to chat with customer service and see if they are eligible for a commercial loan.

RBS installed advanced “human” artificial intelligence to help staff respond to customer inquiries.

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Liberty Mutual announced Amazon’s first insurance-focused ability, providing users with instant, voice-controlled access to obtain a quote through Liberty Mutual or an independent agent designated by Safeco.

When we begin to see that financial services create smarter applications, financial services companies focus on developing solutions that take advantage of the automation of more complex robotic processes and artificial intelligence capabilities .

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